Policies

If you reside in the United States, these Terms of Service apply to you. If you reside outside of the United States, you must agree to the terms of the applicable jurisdiction in which you reside, which are available on the corresponding website.

 

SECTION – OVERVIEW

 

This website (https://www.bluettipower.com/, the "Website") is operated by Bluetti Power Inc., a NV corporation, for and on behalf of itself and the other members of its corporate group ("BLUETTI," "we," "us," or "our").  BLUETTI offers this Website, including all information, tools, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

PLEASE NOTE THAT THESE TERMS INCLUDE LIMITATIONS OF LIABILITY AND A MANDATORY ARBITRATION PROVISION.

 

SECTION 1 – ONLINE STORE TERMS

 

If you are under 18 years of age, you may only use and/or access the Website with the authorization of a parent or legal guardian who agrees to be bound by these Terms. By using and/or accessing the Website, you represent and warrant that you are at least 18 years old (or that your use of and/or access to the Website has been approved by your parent or legal guardian). Use of the Website by individuals under 13 years of age is strictly prohibited. You hereby represent and warrant that you have the full power and authority to enter into and perform these Terms. If you are using the Website on behalf of any other individual, you represent and warrant that you are authorized to accept these Terms on that individual's behalf.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms will result in an immediate termination of your Services.

 

SECTION 2 – GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card or payment information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card and payment information is always encrypted during transfer over networks in accordance with applicable Payment Card Industry Data Security Standards (PCI-DSS).

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 2A – ACCOUNT CREATION

 

You may use and/or access the Website without creating an account but, to fully use and/or access the Website, you will be required to create an account. You are solely responsible for any activity that occurs on your account and for maintaining the confidentiality of your password. You agree that you will provide and maintain accurate registration information and that it is your sole responsibility to do so. If there has been an unauthorized use of your password or account, please notify us immediately. When you register an account with us, you may be required to provide some of your personal information. By registering and providing us with your personal information, you expressly accept our Privacy Policy, which is entirely incorporated into these Terms.

 

SECTION 2B – ACCOUNT DELETION BY YOU

 

If you do not agree to these Terms or no longer want to use our Website or the Service, you can delete your account at any time by emailing service@bluettipower.com (Attn: Legal Department) and requesting that your account be deleted, or by logging in to Account Center – Accounts – Manage Account – Delete Account – Request Deletion. If you choose to delete your account, you will not be able to log in, use, or reactivate your account.

If you delete your account, all content, information, data, and records under your account will be deleted or anonymized, and you will not be able to retrieve, access, obtain, continue to use, or recover any of the content or information you have added via your account, unless otherwise stipulated by applicable laws and regulations or required by competent regulatory authorities. Such content or information includes, but is not limited to, personal information under the account (e.g., nickname, avatar, mobile phone number, and email address linked to the account), BLUETTI device information and order records, all content published using the account (e.g., audio, pictures, photos, comments, interactions, likes), warranty and support records, and any other content, information, data, and records.

If you delete your account, you agree to forfeit and surrender any and all rights and interests that have been created or that otherwise exist relating to the use of BLUETTI's products and services and expected interests under the account, including points, coupons, vouchers, and other benefits that you have not used.

If you delete your account, you agree that (a) you will no longer be able to participate in BLUETTI promotions or campaigns on the Website; (b) you cannot register again using the same registration information; and (c) these Terms shall terminate as an agreement between you and us, with the exception of provisions that by their nature are intended to survive termination, including without limitation Section 24 (Disputes, Arbitration, and Applicable Law).

To protect your account security and related rights, please ensure the account you choose to delete satisfies all of the following requirements:

1) The account is legally registered and used by you through our official channels;

2) There is no pending order or service under the account;

3) Relevant rights and interests under the account have been properly resolved; any unresolved rights and interests will be deemed voluntarily waived;

4) There are no disputes relating to the account, including any complaints, arbitrations, litigation, or investigations by regulatory authorities;

5) Other requirements for the purpose of protecting your account security and property rights and interests; and

6) We may need to verify your identity for account deletion (for example, verifying the email address or mobile phone number linked to this account) to ensure that the account is registered by you.

 

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

 

To the extent permitted by applicable law, we are not responsible if information made available on this Website is not accurate, complete, or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Website is at your own risk.

This Website may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

 

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. This does not impact any order you placed for the Service prior to modification or discontinuation. In any event, we shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

 

SECTION 4A – PROMOTIONAL PRICING AND REFERENCE PRICE DISCLOSURE

 

BLUETTI regularly offers promotional pricing, limited-time discounts, and special offers on its products. To help you understand how our prices are presented, we provide the following disclosures.

Reference Prices and Compare-At Prices. Where the Website displays a "was" price, "original price," "compare-at price," "regular price," or similar reference price alongside a promotional or sale price, that reference price represents either: (a) the price at which the product was openly offered for sale on this Website for a reasonably substantial period of time prior to the promotional offer; or (b) the manufacturer's suggested retail price ("MSRP") for the product, in which case the reference price will be labeled "MSRP." Reference prices that reflect prior Website selling prices are based on actual transaction prices during the applicable reference period and are maintained in our internal pricing records.

Nature and Duration of Promotional Offers. Promotional prices are offered for a limited time only. Each promotional offer has a designated start date and end date, which will be displayed on the product page where practicable. Upon expiration of a promotional period, the product price will revert to the then-current non-promotional price. We do not represent that any promotional price will be available indefinitely or will be available again in the future after it expires.

Price Variations. Product prices may vary over time due to factors including, without limitation, changes in manufacturing costs, supply chain conditions, market pricing, currency exchange rates, and inventory levels. We encourage you to independently research and compare prices before making a purchase decision.

No Misleading Intent. It is our policy that all reference prices displayed on the Website reflect genuine prior selling prices or MSRP as described above. If you believe that any pricing information on the Website is inaccurate or misleading, please contact us at service@bluettipower.com so that we may investigate and correct any error.

Compliance with Applicable Law. BLUETTI's pricing practices are intended to comply with all applicable federal and state laws and regulations governing price representations and promotional pricing, including the FTC Guides Against Deceptive Pricing (16 C.F.R. Part 233) and California Business and Professions Code Section 17501. Nothing in this Section limits any rights you may have under applicable law with respect to pricing representations.

 

SECTION 5 – PRODUCTS OR SERVICES

 

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities. Without limiting your rights under applicable law in the United States, products are able to be returned in exchange for a refund, repaired, or exchanged for another product, but may not be able to be replaced if no replacement stock is available. Further information is set out in our Returns Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Website is void where prohibited.

Without limiting or excluding any warranties that cannot be excluded under applicable law, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will notify you by contacting the email address and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

SECTION 7 – OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 8 – THIRD-PARTY LINKS

 

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.